Terms and conditions - Taylored Nanny Services Pty Ltd

TERMS AND CONDITIONS

In these terms and conditions, “we” “us” and “our” refers to Taylored Nanny Services PTY LTD and our registered business name: Taylored Nanny Services. Your access to and use of all information on this website including purchase of our service/s is provided subject to the following terms and conditions. 

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Taylored Nanny Services provides services as a recruitment agency of domestic staff. Taylored Nanny Services and Taylored Nanny Services PTY LTD does not employ any candidates.  All candidates are directly employed by the individual, business, or family offering a role for which they have been recruited.  Anyone accessing or utilising services through Taylored Nanny Services agrees to exclude Taylored Nanny Services and Taylored Nanny Services PTY LTD, together with any owners or Directors of the company from any legal or employment related issues that may arise in connection to services accessed through Taylored Nanny Services or Taylored Nanny Services PTY LTD.

While Taylored Nanny Services endeavours to conduct thorough background checks and to verify all child-related certifications provided by candidates during the application process, we do not guarantee that the information provided to us is accurate or up-to-date.  Therefore, screening is conducted based on the information provided. 

Our Services

1. Our services are purchased by adults over the age of eighteen (18) years. By proceeding to purchase services from Taylored Nanny Services, you acknowledge that you are over 18 years of age. 

2. All prices are in Australian Dollars (AUD) and are exclusive of GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our services page and from each webpage in the footer, and we reserve the right to amend our prices at any time. 

        Pricing

• Hourly rates for your hired helper could range from $30-35.  This may vary depending on the role, responsibilities, and qualifications of the candidate. 
• Start up fee of $200 for advertising and admin to begin the recruitment process for permanent positions.
• Permanent position placement fees are charged at a rate between $800 - $2500 to be paid once the two week trial is completed and a decision is made to continue  with that candidate.
• Daily-role placement fees range from $40 - $60 per day.
• Cancellation of a daily-role within 24 hours of commencement of said role results in a cancellation fee of $50 to be paid to the candidate.

* Please note: Any payment unpaid by the invoice due date via direct deposit will be charged to the credit card provided.

          Review of Services Offered

• The process begins with a no-obligation,  free consultation. This could be over the phone or an in-home consultation for more accurate evaluation of the requirements of the role.  The platform for the free consultation is dependent upon the client's preferences.  
• Information about what you require for the role you'd like to fill will be used to create advertisements on our social platforms, website, nanny database, and public forums. 
• We will conduct thorough background checks paying special attention to: WWCC, First Aid & CPR certifications, other qualifications/certifications, professional and child related references, and where requested by the client, police checks.  
• All candidates will have an initial interview before being shortlisted for the role.  
• Once candidates are shortlisted, Taylored Nanny Services will liaise with the client and candidates to schedule an interview.  
• Upon successful interview, Taylored Nanny Services will support both the client and candidate through an initial two week trial. 
• Taylored Nanny Services offers ongoing support throughout the placement for both the candidate and the client. 

           Our Unique Commitment to you:

• For permanent position placements: If the situation changes and the candidate leaves the permanent role or the client no longer wishes to keep said candidate in their employ, Taylored Nanny Services will work to replace the candidate for a period of up to three months from the date of the client's free consultation, with no extra fees.  Taylored Nanny Services will replace one candidate one time during this three month period. 

            Beyond the Two Week Trial (Inclusive of Short-term placements):

• Shifts should be scheduled at a minimum of 3 hours each. 
• Terms and Conditions of employment are to be discussed and agreed upon between the candidate and client. This includes, but is not limited to decisions made on payment of Supperannuation

Site Access

3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

5. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

6. Linking our website is not permitted without written permission. We reserve the right to serve you with notice if we become aware of such linking.

Intellectual Property Rights

7. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

8. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

9. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments. 

10. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright. 

Disclaimers

11. Whilst we take all due care in providing our services, we do not provide any warranty either express or implied including without limitation warranties of merchantability or fitness for a particular purpose. 

12. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. 

13. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

14. From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. 

Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

Statutory Guarantees and Warranties to Consumers 

15. Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-

a. Schedule 2 of the C&C Act; and

b. those statutory guarantees, all of which are given by us to you if you are a consumer.

16. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-

a. We will repair or replace the goods or any part of them that is defective; or

b. Provide again or rectify any services or part of them that are defective; or

c. Wholly or partly recompense you if they are defective.

17. As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-

a. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.

b. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data. 

c. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.

Limitation of Liability

18. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:- 

a. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again. 

b. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied. 

c. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.

d. We do not participate in any way in the transactions between our users.

Indemnity

19. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website. 

20. You agree to disclude Taylored Nanny Services, Taylored Nanny Services PTY LTD, and any owners or directors associated with said companies from any legal action and for all claims, actions, damages, costs, expenses, theft, accidents, harm, or death arising from or in connection to services purchased or placement of candidates with use of this website and this company. 

Jurisdiction

21. These terms and conditions are to be governed by and construed in accordance with the laws of NSW and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in NSW and you agree to submit to the jurisdiction of those Courts.

22. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy 

23. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

24. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page. 

These Terms and Conditions have been specifically drafted for, and provided to Taylored Nanny Services PTY LTD by LawLive Pty Ltd (www.lawlive.com.au).